Terms and Conditions
Last updated: 01 May 2026
These Terms and Conditions explain the terms on which Lisa Lister provides coaching, courses, memberships, digital content and related services.
Please read them carefully before making a purchase or booking a session.
By purchasing a product, course, membership or service from Lisa Lister, you agree to these Terms and Conditions.
Nothing in these Terms affects your statutory rights as a consumer.
1. About Lisa Lister
These Terms and Conditions apply to products and services supplied by:
Lisa Lister
Business address:769 Fareham PO14 9TR
Email: lisalisterassistant@gmail.com
Throughout these Terms, “Lisa”, “we”, “us” and “our” refer to Lisa Lister.
“You”, “your” and “client” refer to the person purchasing or using our products or services.
2. What We Offer
Lisa may offer products and services including:
one-to-one coaching;
coaching packages;
spiritual coaching and guidance;
author support and coaching;
group coaching;
live online courses;
prerecorded courses;
workshops and webinars;
downloadable materials, including PDFs and workbooks;
online membership areas;
subscriptions; and
other digital products and educational content.
The exact content, price, duration and delivery arrangements for a particular product or service will be described on the relevant sales or booking page.
3. Who Can Purchase
Our services are intended for people aged 18 or over.
By purchasing from us, you confirm that you are at least 18 years old and legally capable of entering into a contract.
4. Orders and Payment
Unless otherwise stated, payment must be made in full at the time of purchase or booking.
Bookings may be made through Acuity Scheduling, our website, Squarespace or directly with Lisa.
A contract between you and Lisa is formed when your purchase or booking has been accepted and payment has been successfully processed.
Prices will be displayed before you complete your purchase.
Where applicable, any taxes or additional charges will be identified before payment.
5. One-to-One Coaching Appointments
One-to-one coaching appointments reserve a specific period of Lisa's time exclusively for you.
Rescheduling or cancelling
You may cancel or reschedule a one-to-one appointment without charge where you give at least 24 hours' notice before the scheduled start time.
Where possible, cancellations and rescheduling should be completed using the booking system through which the session was arranged.
You may also contact Lisa directly where alternative arrangements have previously been agreed.
If you cancel or request to reschedule less than 24 hours before the appointment, the session will normally be treated as having been used and the session fee will not be refunded.
This reflects the fact that the appointment time has been specifically reserved for you and may not reasonably be capable of being offered to another client at short notice.
Lisa may, at her discretion, agree to waive this policy in exceptional circumstances or where another arrangement has been agreed directly with you.
Nothing in this section affects any rights you may have under consumer law.
6. Late Arrival
If you arrive late for a coaching session, the session will normally still finish at the originally scheduled finishing time.
For example, if a session is booked from 2.00pm until 3.00pm and you arrive at 2.20pm, the session will normally still finish at 3.00pm.
Lisa is not required to extend a session because of a client's late arrival.
7. Failure to Attend
If you do not attend a scheduled appointment and have not cancelled or rescheduled it in accordance with the cancellation policy above, the appointment will normally be treated as having been used.
No refund will normally be provided for a missed appointment.
8. If Lisa Needs to Reschedule
Occasionally Lisa may need to reschedule an appointment because of illness, emergency or circumstances outside her reasonable control.
If this happens, you will be offered another appointment at no additional charge.
If Lisa is unable to provide the service you have purchased and a suitable alternative cannot be agreed, you will be entitled to an appropriate refund for the service that has not been supplied.
9. Coaching Packages
Where you purchase a package of six coaching sessions, those sessions must normally be used within six months of the date of purchase, unless otherwise agreed in writing.
Individual appointments within a package are subject to the same 24-hour cancellation and rescheduling policy described above.
If an appointment is cancelled with less than 24 hours' notice or you fail to attend, that appointment will normally count as one of the sessions included in the package.
Unused sessions expire at the end of the six-month period unless Lisa agrees otherwise.
This does not affect any statutory cancellation or refund rights you may have.
Coaching packages are personal to the purchaser and may not be transferred to another person unless Lisa agrees in writing.
10. Digital Products and Online Courses
Digital content may include:
prerecorded courses;
videos;
audio;
downloads;
PDFs;
worksheets;
course materials;
webinars;
recordings; and
content accessed through an online members' area.
Where digital content is made available immediately after purchase, you will be asked to consent to the supply of that digital content beginning immediately.
You will also be asked to acknowledge that, once the supply of the digital content begins, you lose your statutory 14-day right to cancel the digital-content purchase.
Once access to the digital content has begun following that consent and acknowledgement, we do not provide refunds simply because you change your mind, decide that you no longer want the product, fail to use it or do not complete it.
This does not affect your statutory rights if, for example, digital content is faulty, not as described or does not otherwise meet the requirements imposed by law.
11. Your Statutory Rights
Nothing in these Terms excludes or restricts rights that cannot legally be excluded.
Under UK consumer law, digital content must meet applicable legal standards, including being of satisfactory quality, fit for its intended purpose and as described.
Services must also be provided with reasonable care and skill and must correspond with information we have given you where that information forms part of the contract.
Where the law gives you a remedy because a product or service does not meet these requirements, these Terms do not remove that remedy.
12. The 14-Day Cancellation Period
Certain contracts entered into online or at a distance may normally carry a statutory 14-day cancellation period.
Different rules apply depending on whether you are purchasing digital content, services or a combination of the two.
Digital content
Where you ask us to provide digital content immediately, you will be asked to:
expressly consent to the digital content being supplied before the end of the normal 14-day cancellation period; and
acknowledge that by doing so you lose your right to cancel once supply of the digital content begins.
Services and coaching
Where you specifically ask for a service to begin during the statutory cancellation period, different cancellation rules may apply.
If you exercise a statutory right to cancel after expressly requesting that services begin during that period, we may be entitled to charge for services properly supplied before you cancelled, where permitted by law.
Your statutory rights always take priority over these Terms.
13. Courses Containing Live and Digital Elements
Some programmes may include a mixture of digital materials, live calls, coaching, workshops, recordings and other services.
The sales page will explain what is included in the programme.
Your cancellation rights may differ between the digital-content and service elements of such a programme.
Where immediate digital access is provided, the digital-content provisions above will apply to that content.
14. Payment Plans
Some courses, programmes or products may be available using a payment plan.
Unless the sales page expressly states otherwise, a payment plan is a method of paying the agreed purchase price in instalments rather than a monthly pay-as-you-go service.
The total purchase price, number of payments and payment schedule will be made clear before you purchase.
Where you agree to a payment plan, you are responsible for making the payments you have agreed to, subject always to your statutory rights and any applicable cancellation rights.
Simply choosing not to use or complete a course does not automatically cancel an agreed payment plan.
If an instalment is not paid when due, we may suspend your access to the course, membership area or associated materials while the payment remains outstanding.
We will not use this provision to require payments which cannot lawfully be charged or retained under UK consumer law.
15. Subscriptions and Memberships
Some services may be offered as recurring subscriptions or memberships through Squarespace or another payment platform.
Before purchasing, you will be told:
the price;
how frequently you will be charged;
what the subscription includes; and
how to cancel.
Unless otherwise stated on the sales page, subscription payments provide access for the relevant billing period.
You may cancel future recurring payments using the account or subscription-management facilities provided through the website or relevant payment platform.
Cancelling stops future renewals but will not normally produce a refund or account credit for a billing period that has already begun.
You will normally retain access until the end of the period you have already paid for.
This does not affect any statutory cancellation, refund or other consumer rights.
16. Course and Membership Access
Your access to a course, programme or membership is personal to you.
You must not:
share your username or password;
allow another person to use your account;
copy or redistribute course materials;
publish course materials online;
upload materials to file-sharing services;
sell or sublicense our materials;
record live sessions without permission;
reproduce substantial parts of courses, videos, workbooks or downloads; or
use our materials to create a competing course, product or service.
If we reasonably believe that an account is being shared or our intellectual property is being misused, we may suspend or terminate access.
Where access is terminated because of a serious breach by you, any refund will be determined in accordance with applicable consumer law and the circumstances of the breach.
17. Intellectual Property
Unless expressly stated otherwise, all intellectual property rights in our courses, videos, audio, written materials, downloads, worksheets, presentations, frameworks, teaching materials, website content and other materials belong to Lisa Lister or are used by her with permission.
Purchasing a product gives you a limited, personal, non-exclusive licence to use that material for your own private purposes.
Ownership of the intellectual property does not transfer to you.
You may download materials where a download facility is provided, but downloading does not give you permission to reproduce, distribute, publish, sell or commercially exploit them.
18. Coaching Is Educational and Supportive
Lisa's coaching, courses and materials are intended to provide education, guidance, reflection, personal development and support.
Spiritual coaching may include discussion of spiritual practices, beliefs, creativity, intuition or personal development.
Author support may include discussion of writing, publishing, creativity, marketing or related subjects.
The services are not a substitute for professional medical, psychological, psychiatric, legal, financial or other regulated professional advice.
Where you require specialist professional advice, you should obtain it from an appropriately qualified professional.
You remain responsible for your own decisions, actions and results.
19. No Guarantee of Results
Lisa will provide coaching and services with reasonable care and skill.
However, personal, spiritual, creative, publishing and business outcomes depend on many factors outside Lisa's control.
We therefore do not promise or guarantee any particular outcome, result, income, publishing success, personal transformation or other specific result from participating in a course or coaching programme.
Any examples, testimonials or experiences described on the website illustrate individual experiences and should not be interpreted as guarantees that you will achieve the same result.
20. Your Responsibilities
You are responsible for:
deciding whether a course or service is suitable for you;
providing accurate information where reasonably required;
attending scheduled appointments;
participating in coaching in a manner you consider appropriate;
protecting your login details;
ensuring that you have suitable internet access and equipment for online services; and
making your own decisions following coaching or educational content.
21. Behaviour During Live Sessions
We want courses, workshops and group sessions to be respectful and safe environments.
We may remove a participant from a live session or community where their behaviour is abusive, threatening, discriminatory, deliberately disruptive or seriously inappropriate.
Where appropriate, we will normally attempt to resolve concerns before terminating access.
Nothing in this provision permits us to retain money where doing so would be unfair or contrary to your statutory rights.
22. Availability and Technical Issues
We aim to keep our website, online courses and membership areas reasonably available.
We cannot guarantee uninterrupted access at all times.
Temporary interruptions may occur because of maintenance, updates, internet failures, hosting problems, third-party platform failures or circumstances outside our reasonable control.
Where a significant problem prevents us from supplying something you have paid for, we will take reasonable steps to restore access, provide an alternative or provide any remedy required by law.
23. Third-Party Services
We may use third-party services to provide parts of our website and services, including payment processors, Squarespace, Acuity Scheduling, email providers, video platforms and course-hosting services.
Those providers may have their own terms and privacy policies.
Our use of personal data and third-party processors is explained separately in our Privacy Policy.
24. Liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
In particular, nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded.
We are not responsible for losses that were not reasonably foreseeable when the contract was made.
Where you are purchasing as an individual consumer, nothing in these Terms is intended to exclude rights or remedies available to you under consumer law.
25. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
These might include widespread internet or communications failures, severe weather, serious illness, natural disasters, government restrictions, industrial action or failure of essential third-party infrastructure.
Where such circumstances affect a booked session, we will normally seek to rearrange it.
26. Complaints
We would rather resolve a problem directly wherever possible.
If you have a complaint about a purchase, course or service, please contact:
Please include your name, details of the product or service purchased and a brief explanation of the problem.
We will aim to respond within a reasonable period and work with you to resolve the matter.
27. Privacy
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what personal information we collect, why we collect it, the legal basis on which we process it, how long we keep it, who it may be shared with and your data-protection rights.
Please read the Privacy Policy alongside these Terms.
28. Cookies
Our website may use cookies and similar technologies.
Information about the cookies we use, why we use them and how you can manage your choices is contained in our Cookie Policy.
29. Changes to These Terms
We may update these Terms from time to time, for example because our services change or because legal requirements change.
The Terms which apply to your purchase are normally those in force when you entered into the contract.
Changes will not retrospectively remove contractual or statutory rights you already have.
The latest version of these Terms will be available on our website.
30. If Part of These Terms Is Invalid
If a court or other competent authority finds that part of these Terms is invalid or unenforceable, the remaining provisions will continue to apply.
31. Governing Law
These Terms and any contract between you and Lisa Lister are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections provided by the law applicable where you live.
Nothing in these Terms removes rights regarding where you may bring legal proceedings where those rights are provided by law.
32. Contact
If you have any questions about these Terms, please contact:
Lisa Lister
Email: lisalisterassistant@gmail.com
Address: 769 Fareham PO14 9TR